My vape isn’t hitting. Is it clogged? If you’re pulling but not getting airflow or vapor, it’s likely a clog. This happens when oil thickens and blocks the airway, usually from cold temperatures, storage position, or normal use. What’s the quickest way to fix a clogged vape? Try this first: 1. Warm the cartridge in your hands for 30–60 seconds. 2. Take a few small “primer puffs” without pressing the button (or light inhalations on disposables). This solves most problems. It still won’t hit. What else can I try? If the clog is stubborn, do this carefully: • Stand the vape upright and warm it gently with a hair dryer or warm air for 10–15 seconds. • Don’t overheat it. You’re melting oil, not cooking dinner. • Try another small pull after warming. Never use lighters or open flames. You’re not welding. Why do vapes clog in the first place? Common reasons: • Cold weather thickens oil • Long periods without use • Oil condensation in the mouthpiece • Storing your vape flat or upside down It’s normal and fixable. How do I prevent clogs? • Store upright • Avoid extreme cold • Take a couple small puffs after long breaks • Don’t draw too hard; let the device do the work My vape hits but I taste burnt. What does that mean? Stop using it. A burnt taste usually means: • The oil is too low to wick properly • The coil overheated • The device was overused back-to-back Let it cool, then try again. If it’s still burnt, it may be done. My vape is blinking or showing an error. What do I do? Check these: • Battery charged • Proper battery connection • Tight but not overtightened cartridge If it still fails, it may be defective. What if it’s completely dead or still won’t work? We stand behind our products. If your device truly fails: • Keep the product • Note the batch number (if available) • Contact us directly with where and when it was purchased We’ll help you out. Any final tips? Treat it like a good lighter, not a stress toy: • Don’t drop it • Don’t store it in your car during a heat wave or cold snap • Use reasonable pulls Enjoy responsibly.

We have addressed these concerns with our supplier and ordered more durable vape mouthpieces. If this issue still arises for you don't hesitate to send us a message from our homepage, we will send you a few new mouthpieces free of charge so you can have spares in case it ever happens again!

There could be a few things causing your vape to leak. First inspect the cartridge through the window and determine if it has been cracked or damaged, if so discontinue use to avoid risk of shock and address the concern with the retailer of origin. If the clear plastic cartridge is in tact inspect the seal between the body of the vape and the mouthpiece, there may be an imperfect seal causing leaking, if so, carefully remove mouthpiece and silicon seal. Clean these pieces and the body of the vape using a damp rag or Q-tip with Isopropyl Alcohol, then reassemble and allow to dry for several minutes before use.