
Frequently asked questions
- 01
We have addressed these concerns with our supplier and ordered more durable vape mouthpieces. If this issue still arises for you don't hesitate to send us a message from our homepage, we will send you a few new mouthpieces free of charge so you can have spares in case it ever happens again!
- 02
There could be a few things causing your vape to leak. First inspect the cartridge through the window and determine if it has been cracked or damaged, if so discontinue use to avoid risk of shock and address the concern with the retailer of origin. If the clear plastic cartridge is in tact inspect the seal between the body of the vape and the mouthpiece, there may be an imperfect seal causing leaking, if so, carefully remove mouthpiece and silicon seal. Clean these pieces and the body of the vape using a damp rag or Q-tip with Isopropyl Alcohol, then reassemble and allow to dry for several minutes before use.
